Privacy policy

Protecting your privacy is very important to us. We will therefore process your personal data in accordance with this privacy policy and our obligations under the Swiss Federal Act on Data Protection (FADP) and, where applicable, the principles of the EU General Data Protection Regulation, which came into force on 25 May 2018.
This privacy policy applies to:

• MS Cleaning Service GmbH (jointly and separately “MS”, “we”, “us” or “our”). We are committed to protecting your privacy and we process your personal data in accordance with this privacy policy and with our obligations under:
• the Swiss Federal Act on Data Protection (FADP); and
• where applicable, the EU General Data Protection Regulation as amended from time to time.

1. What are personal data and special categories of personal data?
“Personal data” means any information relating to an identified or identifiable natural person (“data subject”), such as their name, address, telephone number and email address.
“Special categories” of information are a subset of personal data and may include information such as race, origin, religion, sexual orientation, medical and health information, and trade union membership.

2. What kind of personal data do we collect and store, and why?
2.1. General
We collect your personal data in order to provide services to you or to receive services from you. The personal data we ask you for include your contact details (such as your name, address, telephone number and email address) and identification details (such as your driving licence or passport information). If we collect special categories of information about you, we will ask for your explicit consent and inform you of the purpose of this processing. From time to time, we may also ask you to provide information, for example when you report a problem with our services or when we ask you to complete surveys, questionnaires and feedback forms that we use for quality monitoring and research purposes.
2.2. Legal and regulatory requirements
We may also collect your personal data in order to comply with legal and regulatory requirements.

3. What happens if you do not provide this information?
You have the right not to provide us with information and not to identify yourself to us. However, if you decide not to provide the personal data we ask for, or do not wish to identify yourself, we may not be able to provide you with the services or information you have requested.

4. Links on our website
Our website sometimes contains links to third-party websites. Please note that the terms of this privacy policy of MS Cleaning Service GmbH do not apply to external websites.
4.1. Cookies
When you visit our website, it will send a cookie to your device. A cookie is a piece of information stored on your hard drive that tells us that your computer has accessed our website. The cookie cannot identify you. If you do not wish to use cookies, you can set your browser to reject them. We use cookies to collect data from our website that tell us which of our pages are most popular and when peak times occur, and to obtain other information about Internet Protocol (IP) addresses, referring website addresses, application activity logs and error logs, which help us improve the content and simplify navigation on our website.
MS Cleaning Service GmbH uses Google Analytics or similar tools to obtain trend information about users’ interactions with our website, for system administration purposes, and to identify problems and improve the website. Google Analytics uses first-party cookies to report on visitor interactions. These cookies are used to store non-personally identifiable information such as the time of the current visit, previous visits to the site by the visitor and which site referred the visitor to the website. Further information about Google Analytics, links to Google’s privacy policy and an opt-out tool for Google Analytics can be found at policies.google.com.
By using our website, you agree that MS Cleaning Service GmbH may place these types of cookies on your device.

5. How do we use your personal data?
Your personal data are collected so that we can: (a) comply with the law and, among other things, carry out all activities we are legally required or authorised to perform; (b) manage our relationship with you; (c) resolve any legal or business complaints or matters; (d) facilitate our business activities, including performing other functions and activities relating to the business of MS Cleaning Service GmbH and improving our services. In addition, with your explicit consent, we may inform you about our products and services and those of third parties that may be of interest to you.
In general, we do not use or disclose your information for any purpose other than those set out in this privacy policy, or than the purpose communicated to you and to which you have consented.

6. Do we share information with third parties?
We may transfer or disclose your personal data to third parties for any of the reasons stated above. These include, among others, affiliated legal entities, representatives, external advisers, service providers and contractors (such as email providers, business agents or support services); government authorities including law enforcement, regulatory and dispute resolution authorities (or any other body to which disclosure is required by law or court order); and any other natural or legal person to whom you permit disclosure.
We will not disclose any special categories of information concerning you to any natural or legal person, except to affiliated legal entities; our employees and the employees of affiliated legal entities; government or regulatory authorities (including law enforcement authorities and courts) where required or permitted by law; and any other person permitted by law.
When we disclose your information to a third party, we take all reasonable measures to ensure that these third parties are bound by confidentiality and data protection obligations with regard to the protection of your personal data. Disclosure takes place in accordance with legal requirements, including that transfers are governed by data processing agreements to ensure that data are not processed for any purposes other than those expressly stated, and to guarantee adequate security measures.

7. Storage and security of your personal data
We store your personal data in paper or electronic form. We have taken the protective measures required by law to protect the personal data we store against misuse, interference and loss, as well as unauthorised access, modification or disclosure. In addition, access to your personal data will be restricted to those persons who are duly authorised.

8. How can you exercise your data protection rights?
We take reasonable measures to ensure that the information we hold about you is accurate, up to date, complete and relevant when used or disclosed. If you have a question about this privacy policy or wish to exercise your data protection rights, you can contact us as follows:
– by email to info@ms-cleaningservice.ch or in writing to the address given in the legal notice.
If the applicable data protection provisions are violated, you also have the right to lodge a complaint with the competent data protection authority.
The information requested when exercising your rights as a data subject is free of charge. We may charge you reasonable costs incurred in processing and handling your access request, including for photocopies, the provision of written reports, administration and postage.

9. Do you need further information?
For more information about data protection in general, you can visit the website of the Federal Data Protection and Information Commissioner at www.edoeb.admin.ch.

10. Updates to this privacy policy
We may review, change or revise our privacy policy and the way we process personal data from time to time. Any amended terms take effect from the time of publication.